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Funding Pathways

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mind to mind

Referral & Funding Pathway

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For clients accessing Medicare-rebated psychology sessions

If you’ve looked into seeing a psychologist under Medicare, you’ve probably run into some confusing terms. What is a Mental Health Care Plan? How many sessions do you get? Do you have to pay anything? It can feel like a lot to figure out, especially when you’re already finding things hard. We’re here to walk you through it in a way that makes sense.

A Mental Health Care Plan, sometimes called a Mental Health Treatment Plan, is a written plan created by a GP, psychiatrist or paediatrician. It sets out your current concerns, your treatment goals, and a referral to support. Once you have one, you can access Medicare rebated sessions with a psychologist.

How it works

  • Book an appointment with your GP. A longer appointment is often needed to give them enough time to talk things through and put the plan together.
  • Your GP will ask how you’ve been going and how things are affecting your day to day life, sometimes using a short questionnaire. There are no right or wrong answers, it just helps build a picture of what’s going on.
  • If your GP agrees psychological support would help, they’ll create your Mental Health Care Plan and refer you to a psychologist. You’re welcome to research psychologists yourself and ask your GP to address the referral to whoever feels like the right fit for you.
  • You’re initially approved for six sessions. If you and your psychologist feel more support would help, you can go back to your GP for a review, who may approve four further sessions, for a total of up to ten Medicare rebated sessions per calendar year.
  • Your Mental Health Care Plan doesn’t expire. It stays valid for the sessions it covers, though you’ll need a review from your GP for more sessions once you’ve used your allocation, or if there’s been a long gap since you last used it.

What it costs

Medicare provides a rebate of $101.55 per session with a Registered Psychologist, or $149.05 per session with a Clinical Psychologist, with a Mental Health Care Plan in place (current rates published on MBS Online). Payment of the full session fee is required upfront. For in-person sessions, we can process your rebate on the spot if you bring your Medicare and debit card. For telehealth sessions, your rebate is processed online and usually reaches your account within a few business days.

Cancellation Policy

Cancellations within 48 hours of your appointment, or non-attendance, are subject to a $100 fee. Monday appointments need to be cancelled or rescheduled by 12pm midday the previous Friday.

Getting started with Mind to Mind

Once you have your Mental Health Care Plan, you can book with us directly. If your GP has referred you to us specifically, we may reach out to you to arrange your first session. Bring your Medicare card and referral to your first appointment, or ask your GP to send it through to us.

Frequently Asked Questions

Do I need a referral to book an appointment?
No, you don’t need a referral to see a psychologist. You will need a Mental Health Care Plan from your GP, psychiatrist or paediatrician if you want to claim a Medicare rebate.
What if I don’t feel comfortable talking to my GP about my mental health?
That’s completely understandable, talking about mental health can feel confronting. If you have a GP you trust, that’s a great place to start. If not, friends or family may be able to recommend someone, or you can look for a GP who has a particular interest in mental health.
Can I choose my own psychologist?
Yes. As long as they’re registered with Medicare for mental health services, which most are, you can choose whoever feels right for you. Your GP might suggest someone, or you can do your own research and ask for the referral to be addressed to a specific person.
Can I use private health insurance as well as Medicare?
You can’t claim both for the same session, it’s one or the other. Some clients set up a Mental Health Care Plan anyway, so they have private health as a backup option once their Medicare sessions for the year are used.
What conditions are covered by a Mental Health Care Plan?
The scheme supports a wide range of concerns, including anxiety, depression, stress, PTSD, OCD, bipolar disorder, grief and trauma, among others. If you’re not sure whether your situation fits, your GP can talk it through with you.
Sources: Medicare Benefits Schedule (MBS) items 80010 and 80110, effective 1 July 2026, verified directly against mbsonline.gov.au; general Mental Health Care Plan process per Mind to Mind’s own client-facing blog, ‘The Mental Health Care Plan Explained’. Correct as at July 2026. Medicare rebate amounts are reviewed periodically and should be checked against mbsonline.gov.au before each publish.
For current and former Australian Defence Force members with a DVA Veteran Card
Reaching out for support is a big step, and we’re glad you’re here. If you hold a DVA Veteran Card, White, Gold or Orange, you may be able to access psychology sessions through the Department of Veterans’ Affairs, often with no out of pocket cost. We’re proud to support veterans and their families through this pathway.

How it works

  • White Card holders can access mental health treatment for any condition under Non-Liability Health Care (NLHC) arrangements. You don’t need to prove your condition is related to your service.
  • Gold Card holders are covered for the full range of health conditions, including mental health.
  • You’ll need a referral from your usual GP. A specialist, treating hospital doctor or hospital discharge planner can also provide the first referral in a treatment cycle. Read more about how the allied health treatment cycle works on the DVA website.
  • Referrals are valid for a ‘treatment cycle’ of up to 12 sessions or one year, whichever comes first. At your first session, we’ll work with you to create a Patient Care Plan setting out your goals, and at the end of the cycle we send an End of Cycle Report to your GP so they can decide on next steps together with you.
  • You can have as many treatment cycles as your GP decides are clinically necessary. There’s no overall limit on the number of cycles, each one just needs a new GP referral.

What it costs

Sessions are billed directly to DVA at the DVA schedule of fees, so approved treatment is generally provided at no out of pocket cost to you.

Cancellation Policy

Cancellations within 48 hours of your appointment, or non-attendance, are subject to a $100 fee. Monday appointments need to be cancelled or rescheduled by 12pm midday the previous Friday. Even though DVA funds your appointments, cancellation fees are not something we’re able to bill back to DVA, so you’ll be responsible for this fee directly.

Getting started with Mind to Mind

Bring your DVA Veteran Card and GP referral to your first appointment, or ask your GP to send the referral through to us directly. We’re here to make the process as smooth as possible. If you’re not sure what you need, just give us a call.

Frequently Asked Questions

What’s the difference between a Gold Card and a White Card for psychology support?
Gold Card holders are covered for the full range of health conditions. White Card holders are covered for mental health conditions specifically under Non-Liability Health Care, regardless of whether the condition is related to your service.
Will I have to pay anything out of pocket?
For approved sessions billed directly to DVA, generally no. Let us know if you have any questions about your specific card or referral before booking.
What happens when my 12 sessions run out?
You’ll need to see your GP for a review and a new referral if further sessions are clinically recommended. We’re happy to provide a progress update to support that conversation.
Can I access Open Arms as well as seeing you?

Yes, Open Arms is a separate, free counselling service for current and former ADF members and their families, and the two supports can work alongside each other.

A heads up: the Government has announced changes to how DVA funds allied health services, including psychology, starting from 1 July 2027. The current treatment cycle model is being replaced with an annual funding limit per veteran, alongside an increase to allied health fees. We haven’t gone into detail here since it’s still some way off and the finer points are still being worked through, but you can read DVA’s announcement at dva.gov.au, Changes for allied health from July 2027. We’ll update this page well before the change takes effect.

Sources: dva.gov.au, Clinical psychologists and psychologists; Allied health treatment cycle; Changes for allied health from July 2027. Correct as at July 2026. Verify against dva.gov.au before publishing.
For currently serving Australian Defence Force members
We understand that life in the ADF comes with its own unique pressures. Serving members can access mental health support both on base and through Defence’s contracted civilian provider network for off base care. Our psychologists are registered providers with Bupa, who deliver Defence’s off base health services contract, so we’re able to see serving members referred through this pathway.

How it works

  • Members can self-refer, be referred by their commander or manager, or be referred by a Medical Officer or on base health professional.
  • The first point of contact is usually the member’s on base Garrison Health Service or Health Centre, which can refer to an off base civilian provider, such as Mind to Mind, when appropriate.
  • Defence also runs the All-hours Support Line (ASL), a confidential 24/7 triage line on 1800 628 036, for members and their families, which can direct people to psychology, medical, social work or chaplaincy support.
  • Every sixth session, we provide a clinical report back to your referring Medical Officer or Mental Health Professional as part of Defence’s coordinated care requirements, along with a brief check in at that point on how things are progressing.

What it costs

Off base sessions arranged through Bupa’s Defence health services contract are generally billed directly by us to Bupa. There is typically no out of pocket cost to the serving member for approved sessions.

Cancellation Policy

Cancellations within 48 hours of your appointment, or non-attendance, are charged at the full session fee, which is billed to your Defence health provider arrangement rather than to you personally. Monday appointments need to be cancelled or rescheduled by 12pm midday the previous Friday.

Getting started with Mind to Mind

Members are usually referred to us by their Garrison Health Service or on base Medical Officer, who will arrange the referral paperwork. We’re happy to liaise directly with your base health centre to make the process straightforward.

Frequently Asked Questions

Do I need my commander’s approval to see a psychologist?

No, you can self-refer confidentially through your on base health centre or the All-hours Support Line (1800 628 036), as well as through a commander or manager referral if that’s your preferred pathway.

Is what I discuss in sessions kept confidential?
Standard clinical confidentiality applies to your sessions with us, with the usual exceptions around safety. We do provide periodic clinical reports to your referring Medical Officer or Mental Health Professional as part of Defence’s coordinated care model, but for specific questions about how this interacts with your service record or clearance, we’d encourage you to speak with your Medical Officer, as this sits outside what we can advise on.
Can I access support outside business hours?

Yes, the All-hours Support Line (1800 628 036) operates 24 hours a day, seven days a week, and can connect you with psychology, medical, social work or chaplaincy support.

What happens if I’m posted or deployed partway through treatment?
Let us know as early as possible so we can plan around it, including options like telehealth continuity where appropriate.
Sources: Defence health services contract information (ANAO); Bupa ADF Provider Hub and Information for ADF Mental Health Providers; defence.gov.au, All-hours Support Line. Correct as at July 2026. Mind to Mind’s own Bupa provider registration confirmed July 2026.
Confidential, employer-funded counselling for employees and often their immediate family

Whatever’s brought you here, we’re glad you reached out. An Employee Assistance Program is a confidential counselling service that your employer funds as part of your workplace benefits. If your workplace has an EAP, you can usually access a set number of sessions at no cost to you, in a space that’s entirely separate from your employer.

EAP support through Mind to Mind is available to employees of organisations that hold an EAP contract with us. If your organisation doesn’t currently have one, you’re welcome to raise it with your HR manager. Many workplaces are open to setting up an EAP arrangement when an employee asks, and we’re happy to talk with your HR team directly about what that would involve.

How it works

  • Your employer sets up an arrangement with Mind to Mind and determines how many sessions are included.
  • You contact Mind to Mind directly, often quoting your organisation’s name, to book. You don’t need to go through HR or your manager.
  • Sessions are typically short term (often around three to eight sessions per issue, per year, depending on your employer’s arrangement), covering personal or work related concerns.
  • What’s discussed in session stays confidential between you and your psychologist. Employers only receive general, de-identified usage reporting.

What it costs

EAP sessions are fully funded by your employer, so there is no cost to you for the sessions included in your workplace’s arrangement.

Cancellation Policy

Cancellations within 48 hours of your appointment, or non-attendance, are charged at the full session fee, which is billed to your employer under our EAP contract rather than to you personally. Monday appointments need to be cancelled or rescheduled by 12pm midday the previous Friday. Because EAP sessions are limited, a late cancellation may also mean you lose one of your allocated sessions, so please give us as much notice as you possibly can if something comes up.

Getting started with Mind to Mind

Let us know which employer you’re accessing EAP through when you book, and we’ll confirm your eligible sessions before your first appointment. Your privacy matters to us. What’s discussed in session stays between you and your psychologist.

Frequently Asked Questions

How do I know if my employer has an EAP with Mind to Mind?
Check with your HR team, or give us a call and we can confirm for you.
Will my employer find out what we talk about?
No. Sessions are confidential between you and your psychologist. Employers only receive general, de-identified information about overall usage, never details of individual sessions.
Can my family access EAP support too?
This depends on your employer’s specific arrangement with us. Let us know when you book and we’ll confirm what’s included.
What happens once I’ve used all my EAP sessions?
We can talk with you about ongoing options, including a Medicare rebate with a GP referral, private fees, or another funding pathway that might suit your situation.
Sources: general Australian EAP industry information (Altius, Talked, ACT Curious). Session numbers and processes vary by employer. Verify against Mind to Mind’s actual contracted organisations before publishing.
For current and past AFL and AFLW players

Whatever season of football and life you’re in, we’re here to support you. The AFL Players’ Association (AFLPA) provides free, confidential counselling support for current and past AFL and AFLW players, and their significant others, through its National Psychology Network, away from the club environment, in a space that’s just for you.

How it works

  • Players can access the service directly through the AFLPA, or through club staff and other indirect referral channels.
  • The National Psychology Network is made up of qualified, registered psychologists around the country who see players away from the club environment, independent of club management.
  • Support is available for current players, past players, and their significant others.

What it costs

The service is provided at no direct cost to current and past players.

Cancellation Policy

Cancellations within 48 hours of your appointment, or non-attendance, are subject to a $100 fee. Monday appointments need to be cancelled or rescheduled by 12pm midday the previous Friday. The AFLPA covers your first three late cancellation or non-attendance fees. If you have further late cancellations after that, you may be personally responsible for the fee, so please give us as much notice as you can.

Getting started with Mind to Mind

Players are generally referred to us through the AFLPA’s National Psychology Network or via club staff. We’re happy to work directly with your club or the AFLPA to make things as easy as possible for you.

Frequently Asked Questions

Do I need to tell my club I’m seeing a psychologist?
The National Psychology Network is designed to operate independently of club management, so you can access support without your club being involved. For specifics about confidentiality in your situation, the AFLPA can talk you through how the service works.
Is this available to past players, not just current ones?
Yes, the service supports both current and past AFL and AFLW players, as well as their significant others.
How many sessions am I entitled to?
Get in touch with us or the AFLPA and we can confirm what’s available to you.
Can I choose which psychologist I see?
Where possible, we support finding the right fit for you. If Mind to Mind isn’t the right match, we can help point you toward another psychologist in the network.
What happens if I have more than three late cancellations?
The AFLPA covers your first three late cancellation or non-attendance fees. After that, you may be responsible for the $100 fee yourself, so it’s worth letting us know as early as you can if you need to reschedule.
Sources: aflplayers.com.au, Wellbeing, Mental Health Hub, mental health Q&A. Correct as at July 2026. Verify against aflplayers.com.au before publishing.
For South Australian workplace injuries, including psychological injury

Recovering from a workplace injury can affect your mental health as much as your body, and we’re here to support you through it. If you’ve experienced a psychological injury, or psychological symptoms alongside a physical injury, related to your work in South Australia, you may be able to access psychology sessions through ReturnToWorkSA (RTWSA).

How it works

  • Report the injury to your employer and see your GP for an assessment. Your GP can support a claim and, if appropriate, refer you to a psychologist.
  • A claim can be lodged by phone with ReturnToWorkSA on 13 18 55, online through the ReturnToWorkSA claims portal, or through your employer’s claims agent. Workers at self-insured businesses report the injury to their employer directly.
  • Once a claim is accepted, you’re referred to a psychologist. Referrals can come from your GP, a specialist, or your claims manager, or be noted on your Work Capacity Certificate.
  • Some providers, including us, may be willing to see you before a final decision is made on your claim. If we do, this is on the understanding that RTWSA only pays for these sessions if your claim is later accepted. If it isn’t, you’d be responsible for the cost, so we’ll always talk this through with you first.
  • RTWSA also offers a separate Mental Health Support Service for mild to moderate anxiety, depression or stress, available to injured workers and eligible family members, which must be approved by your claims manager.

What it costs

Sessions are billed directly to your claims agent at the approved rate, so there is generally no out of pocket cost to you for approved treatment. If your employer is self-insured rather than covered by a claims agent, we invoice your employer directly instead.

Cancellation Policy

Cancellations within 48 hours of your appointment, or non-attendance, are subject to a $100 fee. Monday appointments need to be cancelled or rescheduled by 12pm midday the previous Friday. Even though RTWSA funds your appointments, cancellation fees are not something we’re able to bill back to RTWSA, so you’ll be responsible for this fee directly.

Getting started with Mind to Mind

Let us know your claim number and claims agent’s details when you book, and we’ll liaise with them directly where needed. If your employer is self-insured, let us know that instead, we’ll invoice them directly rather than a claims agent. You shouldn’t have to manage that on your own.

Frequently Asked Questions

Do I need to wait for my claim to be accepted before I can start seeing you?
Not necessarily, but there’s an important financial risk to understand. Some providers will see you and invoice you while your claim is still being decided, but RTWSA only pays those invoices if the claim is accepted. If it’s rejected, you may be personally responsible for the cost of any sessions you’ve already had. We’re happy to talk through your options and the risk involved before your first appointment.
Can I choose to see Mind to Mind, or do I have to use a psychologist my employer suggests?
You generally have a choice of provider. If your claims agent has suggested someone, you’re still welcome to request us instead.
Is this the same as the RTWSA Mental Health Support Service?
No, that’s a separate, shorter service for mild to moderate symptoms that must be approved by your claims manager. What we offer here is ongoing psychological treatment as part of your accepted claim.
Who do you invoice for my sessions?
For most claims, we invoice your claims agent directly. If your employer is self-insured rather than using a claims agent, we invoice your employer directly instead. Either way, you shouldn’t need to pay upfront and claim it back yourself.
What if my claim is rejected or under review?

We’re not able to provide advice on your claim itself. For questions about eligibility or the claims process, ReturnToWorkSA (13 18 55) or your claims agent will be able to help.

Sources: rtwsa.com, Claims, Make a claim, Claim FAQs, Recovery support programs. Correct as at July 2026. Verify against rtwsa.com before publishing.
For injuries sustained in a South Australian motor vehicle accident
Being injured in a car accident can be frightening and disorienting, and the effects often go beyond the physical. If you’ve been injured, including psychologically, in a motor vehicle accident in South Australia, you may be able to access psychology sessions as part of a CTP claim.

How it works

  • CTP claims apply where someone else was at least partly responsible for the accident. If you’re under 16, you’re covered even if you caused the accident. See who can claim on the CTP Insurance Regulator’s website for full eligibility details.
  • You lodge a claim with the CTP insurer for the at-fault vehicle, currently Allianz, AAMI, QBE, NRMA Insurance (formerly SGIC) or Youi, by completing a South Australian Injury Claim Form.
  • If the at-fault vehicle is registered interstate, your claim is managed by the relevant interstate CTP insurer instead.
  • If you’re unsure whether your claim will be accepted, you can contact the CTP Insurance Regulator for guidance.
  • Psychological treatment can be funded as part of an accepted CTP claim, alongside other injury related treatment.

What it costs

Where psychological treatment is approved as part of an accepted CTP claim, sessions are generally billed directly to the CTP insurer, so there is usually no out of pocket cost to you for approved treatment.

Cancellation Policy

Cancellations within 48 hours of your appointment, or non-attendance, are subject to a $100 fee. Monday appointments need to be cancelled or rescheduled by 12pm midday the previous Friday. Even though your CTP insurer funds your appointments, cancellation fees are not something we’re able to bill back to your CTP insurer, so you’ll be responsible for this fee directly.

Getting started with Mind to Mind

Let us know your claim number and CTP insurer when you book, and we’ll liaise with them directly where needed.

Frequently Asked Questions

Do I need to have been physically injured to claim for psychological support?

Psychological injury can be claimed on its own or alongside a physical injury. If you’re unsure whether your situation qualifies, the CTP Insurance Regulator can advise on your specific claim.

What if I don’t know who my CTP insurer is?

The CTP Insurance Regulator can help identify the correct insurer for your claim if you’re not sure.

Can I use CTP and Medicare or private health insurance at the same time?
Generally, if psychological treatment is being funded through an accepted CTP claim, that’s the pathway used for those sessions rather than combining it with Medicare or private health cover.
What if I might also be eligible for the Lifetime Support Scheme?
The two schemes cover different things and can run alongside each other. Have a look at our LSA page, or get in touch and we can help you think through which applies to you.
Sources: ctp.sa.gov.au, CTP Scheme, Who can claim; lawhandbook.sa.gov.au, Compulsory Third Party (CTP) Insurance Scheme. Correct as at July 2026. Verify against ctp.sa.gov.au before publishing.
For catastrophic injuries sustained in a South Australian motor vehicle accident

Some injuries change everything, and ongoing psychological support can be an important part of adjusting to that. The Lifetime Support Scheme (LSS) supports people with catastrophic injuries from a motor vehicle accident, such as spinal cord injury, traumatic brain injury, amputation or severe burns, regardless of who was at fault. The scheme is administered by the Lifetime Support Authority (LSA).

How it works

  • Eligibility is based on the severity of the injury, not on who caused the accident, and applies regardless of age.
  • Applications for LSS support are submitted directly to the LSA. See the how to apply page for what’s involved. The LSA works closely with hospital treating teams and emergency services to identify and support eligible participants early.
  • You may be eligible for the LSS even if a related CTP claim is not accepted, since the two schemes assess different things.
  • Once accepted as a participant, the LSA funds necessary and reasonable treatment, care and support, which can include psychological support, for the life of the participant.
  • Before we can start seeing you, we need an approved treatment plan from the LSA that sets out your funded psychology support and the number of sessions covered. If you need more sessions than your current plan allows, we can request additional sessions on your behalf, which are delivered once your plan has been renewed to include them.

What it costs

For accepted LSS participants, necessary and reasonable treatment, including psychological support, is funded by the LSA, so there is generally no out of pocket cost for approved sessions.

Cancellation Policy

Cancellations within 48 hours of your appointment, or non-attendance, are subject to a $100 fee. Monday appointments need to be cancelled or rescheduled by 12pm midday the previous Friday. Even though the LSA funds your appointments, cancellation fees are not something we’re able to bill back to the LSA, so you’ll be responsible for this fee directly.

Getting started with Mind to Mind

Let us know your LSA participant number and support coordinator’s details when you book, and we’ll liaise with them directly where needed. We’ll need your approved treatment plan showing your funded sessions before your first appointment.

Frequently Asked Questions

What counts as a catastrophic injury under the LSS?
The scheme covers injuries such as spinal cord injury, traumatic brain injury, amputation, severe burns and permanent blindness. If you’re not sure whether your injury qualifies, the Lifetime Support Authority can assess your circumstances.
Do I still need a separate CTP claim as well as being an LSA participant?

The LSS covers treatment, care and support, while a fault based CTP claim is separate and covers things like pain and suffering or economic loss. The two can run alongside each other, and it’s worth discussing both with the CTP Insurance Regulator.

How long does LSA support last?
Support is provided for as long as it’s needed, which can mean lifelong support for people with permanent catastrophic injuries.
What happens when I’ve used all the sessions on my current plan?
We can request additional sessions from the LSA on your behalf. Those extra sessions are delivered once your plan has been renewed to include them, so it’s worth letting us know in good time if you feel you’ll need more support.
Is support available for family members as well as the injured person?
The scheme is centred on the participant. If you have questions about support for family members in your specific situation, the LSA support coordinator will be able to advise.
Sources: lifetimesupport.sa.gov.au; lawhandbook.sa.gov.au, Catastrophic Injuries and the Lifetime Support Scheme; ctp.sa.gov.au. Correct as at July 2026. Verify against lifetimesupport.sa.gov.au before publishing.
For self-managed and plan-managed NDIS participants

We’re here to support you in working towards the goals that matter to you. Psychology can be funded under the NDIS as a Capacity Building support, for example under Improved Daily Living or Improved Relationships, where it helps you build the skills and independence related to your disability.

Mind to Mind is not a registered NDIS provider. This means we’re able to see self-managed and plan-managed participants, but we’re not able to see participants whose psychology support is NDIA-managed (agency-managed), since that option requires a registered provider.

It’s also worth knowing that the NDIS generally funds psychology as a capacity building support (helping you build skills and independence related to your disability), rather than as clinical treatment for a mental health condition (diagnosing or treating symptoms like anxiety or depression), which is what Medicare is designed to cover. Many people are able to use both at once for different purposes. If you’re not sure which applies to you, your plan manager or Local Area Coordinator can help clarify what your plan actually funds.

How it works

  • Self-managed: you pay Mind to Mind directly and claim the cost back yourself through the NDIS. See your management options on the NDIS website for more detail.
  • Plan-managed: your plan manager pays Mind to Mind directly on your behalf and manages your budget.
  • NDIA-managed (agency-managed): we’re not able to see participants under this option, as it requires seeing a registered NDIS provider.

What it costs

Session fees are generally set against the NDIS Pricing Arrangements and Price Limits for psychology and capacity building supports, though self- and plan-managed participants have some flexibility to negotiate. There is usually no additional out of pocket cost if your plan has sufficient funding allocated to the right support category.

Cancellation Policy

Cancellations within 48 hours of your appointment, or non-attendance, are subject to a $100 fee. Monday appointments need to be cancelled or rescheduled by 12pm midday the previous Friday. If you’re plan-managed, this is billed to your plan manager in the same way as your regular sessions. If you’re self-managed, you’ll need to pay this directly and then seek reimbursement through your NDIS plan yourself, as we’re not able to bill the NDIS on your behalf.

Getting started with Mind to Mind

Let us know how your plan is managed (self or plan managed) when you book, along with your plan manager’s details if applicable. We’re happy to talk through what’s possible within your plan before your first session.

Frequently Asked Questions

How do I know if psychology is included in my NDIS plan?
This depends on your individual plan and goals. Your plan will usually specify Capacity Building supports, and your Local Area Coordinator or plan manager can confirm what’s available to you.
Can I see Mind to Mind if I’m NDIA-managed?
Not currently. Mind to Mind isn’t a registered NDIS provider, so we’re only able to see self-managed and plan-managed participants. If you’re NDIA-managed, you’d need to see a registered provider, or speak with your planner about changing how your plan is managed.
Will the NDIS cover general therapy for anxiety or depression?
Not usually on its own. The NDIS is generally designed to fund capacity building support related to your disability, rather than clinical treatment of a mental health condition, which is what Medicare’s Mental Health Care Plan is for. Many people use both, for different purposes. Your plan manager can help clarify what your specific plan covers.
Can I combine NDIS funding with a Medicare rebate for the same session?
No, similar to private health insurance, you’re not able to claim both for the same session. You would choose one funding source per session, though you can use different funding sources for different sessions if that suits your situation.
Sources: ndis.gov.au, Guide to your management options; NDIS Pricing Arrangements and Price Limits overviews; Leap in!, Psychology and the NDIS FAQs, on the capacity building versus clinical treatment distinction; Mind to Mind’s own NDIS registration status. Correct as at July 2026. Verify current price limits against ndis.gov.au before publishing.

Connect With Us

At Mind to Mind, we’re committed to guiding you through every phase of your journey regardless of your challenges. Wherever you are in your mental health journey, we’re here to make your next step as smooth as possible. To make your next step a great one, connect with us today.
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